Refund Policy

Help with your Pro purchase.

Last updated September 19, 2026

Pro is a $10 one-time upgrade for one product, plus any taxes shown at checkout. It is not a subscription. The Free plan has no charge.

Before your product goes live

All products are reviewed. If yours needs changes, you can edit and resubmit it while keeping your Pro purchase. Your seven-day feature period starts only after payment is confirmed and the product is published. A rejection does not automatically cancel or refund your purchase.

Requesting a refund

Email hello@collabe.io with your account email, product name, payment reference and the reason for your request. Please don’t send card details. We review requests individually, including duplicate charges, payment errors and benefits that were not delivered.

Contact us as soon as you notice a problem. Refund eligibility depends on the circumstances, benefits already delivered, applicable law and any payment-provider requirements. Your statutory rights are not limited by this policy.

After a refund

Approved refunds are processed through Dodo Payments. The time it takes for funds to appear depends on the payment provider and your bank. Once a full refund is confirmed, the product loses its Pro benefits, including active featured placement and the Pro dofollow entitlement. A product may continue on Free if it meets our listing rules.

Questions about results

Pro provides the placement and benefits described on our Pricing page. It does not guarantee clicks, customers, search rankings, mentions by AI tools, or collaboration replies. If something included in your plan is missing, contact us so we can help.